Shifting the Narrative
INTRODUCTION
Both research and our lived experience consistently show that the language we use and the stories we tell play a significant role in shaping our views of the world and, ultimately, the policies we support. As the concept of “narrative” has grown in prominence within the advocacy space, more stakeholders are recognizing the centrality of storytelling to systemic change. But how do we define narrative and the elements that contribute to a successful narrative change strategy? Is change inevitable or the product of coordinated efforts that are possible to replicate?
At The Opportunity Agenda, we define narrative as: a Big Story, rooted in shared values and common themes, that influences how audiences process information and make decisions. Narratives are conveyed not only in political and policy discourse, but also in news media, in popular culture, on social media, and at dinner tables across communities.
To lay the groundwork for a sustained 21st century narrative change effort promoting mobility from poverty, criminal justice reform, and opportunity for all, The Opportunity Agenda embarked on a six-part narrative research study, with the aim of identifying the essential and replicable elements of past successful efforts, gleaning the insights captured in academic literature, consulting with diverse leaders from practice, and sharing our analysis and recommendations broadly with the field.
To this end, we chose a range of narrative-shift examples to study. Some were long-term narrative-shift efforts that resulted in shifts to both cultural thinking and policy; others were shorter-term, single-issue–focused campaigns with a particular policy goal that required a shift in narrative to achieve.
Across efforts, it is clear that narrative change does not happen on its own, particularly around contested social justice issues. It typically results from a sophisticated combination of collaboration, strategic communications tactics, and cultural engagement, all attuned to key audiences and societal trends. It requires both discipline and investment. The involvement of people whose lives are directly impacted by the narrative change being attempted is critical in the development and deployment of strategy. The process is a feedback loop because shifting narratives over time requires listening and learning from what is and is not working and incorporating that back into movement goals, more refined research, and narrative evolution.
External circumstances change, moreover, requiring recalibration and, sometimes, reformulation. A human rights narrative that worked before the events of Sept. 11, 2001, for example, would have to evolve in the years immediately after those events. Conversely, a more populist and transformative economic justice narrative became possible after the economic crisis and rising inequality of the past decade. Ignoring those seismic changes risks clinging to a narrative that has become out of date.
Among these very divergent and diverse case studies, there are consistent tactics, trends, and revelations that we found throughout. We believe that the recommendations below, as determined through our analysis, can provide social justice advocates, policymakers, activists, and media commentators with insight into the elements of successful narrative shift efforts, as well as recommendations about what to consider when undertaking such campaigns.
…narrative change does not happen on its own, particularly around contested social justice issues. It typically results from a sophisticated combination of collaboration, strategic communication tactics, and cultural engagement, all attuned to key audiences and societal trends.
